Shipping policy

Inbound Shipping (To ERL)

The customer is responsible for all costs and risks associated with shipping the faulty unit and any additional required components to ECU Repair Lab. An order confirmation email with our shipping address and instructions will be sent after purchase.

Return Shipping (From ERL)

The shipping cost paid at checkout is a fixed charge for the return of your unit from ERL to you via our chosen express shipping method.

Shipping Methods and Delivery

• Options & Costs: Available return shipping options and costs are calculated and displayed during the checkout process.
• Delivery Time: The estimated delivery time depends on the shipping method chosen and the destination. Please note that delivery times are estimates and may be subject to unforeseen delays caused by factors beyond our control (e.g., customs inspections, adverse weather, courier delays).
• Tracking: For most orders, we provide tracking information via email once your repaired unit has been shipped.

Customer Support

If you have any questions or concerns regarding your order or shipment, our customer support team is here to assist you. You can reach out to us via email or phone, and we will be happy to provide the necessary assistance.